At a glance
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Reducing VA No-Shows: Evaluation of Predictive Overbooking Applied to Colonoscopy
In Brief
A clinical study evaluating Predictive no-show overbooking for Colon Cancer. Completed, enrolled 180 participants across 1 site.
Detailed Summary
In this research study, investigators use colonoscopy as a case example to evaluate a predictive overbooking model derived using patient-level predictors of absenteeism. The no-show overbooking intervention employs a logistic regression model that uses patient data to predict the odds of no-showing with 80% accuracy. These projected no-show appointments will be overbooked by clerks for patients who agree to join a "fast track" short-call line. By rapidly processing endoscopy patients and moving them out of traditional slots, investigators predict more scheduling slots would become available for patients awaiting colonoscopy.
Study Details
Timeline
Interventions
During intervention period, every Veteran scheduled for an endoscopy will be offered "fast-track" offer, which gives them a chance to get their endoscopy procedure done earlier than usual scheduling by overbooking their appointment in a predictive no-show slot.